We will be updating information on this page as needed.
June 8, 2020
Important Updates Regarding Lobby Access
Our lobbies are now OPEN.
We ask if you are using our lobbies to please respect other customers in the lobby by maintaining a safe distance. Customers may wear a mask to conduct transactions but we may ask to you briefly lower your mask for identification purposes.
Please DO NOT enter our building if you:
· Have had a fever of 100.4°F or greater in the last 2 days
· Have a cough, difficulty breathing, sore throat, or loss of taste or smell
· Have had contact with a person known to be infected with COVID-19 in the past 14 days
To protect vulnerable people from COVID-19, we discourage you from entering the building if you:
· Are age 65 or older
· Have chronic health conditions such as diabetes, heart disease, lung disease, and others
· Have a compromised immune system
To help protect you and our employees we are closely monitoring and adhering to the CDC guidelines.
You are still welcome to use our drive-up services to conduct all business for as long as you like.
May 21, 2020
Effective Tuesday, May 26th we will open our lobbies for appointments only. Any person(s) wishing to open a new account, make changes to an existing account, access a safe deposit box, or speak with a loan officer directly may call their local branch office to schedule an appointment. Our lobbies will remain closed for all other traffic at this time. We will continue to offer new account services, replacement debit cards, etc. through our drive-up facilities for those customers who are still not comfortable visiting our lobbies. Our customers and staff are our top priority. We continue to monitor the COVID-19 updates and CDC recommendations and look forward to opening our lobbies soon.
March 19, 2020
Effective Friday, March 20th all lobbies of Unico Bank will be closed. Our drive through windows will remain open with normal business hours to serve you, and our ATMs are available 24/7 as always.
Unico Bank is committed to doing everything we can to meet your banking and financial needs. We are continually monitoring the COVID-19 updates and CDC recommendations.
With our lobbies being closed, we are prepared to work even harder to provide the best customer service during these unprecedented times. Although lobbies are closed, we will have full staff working in our buildings to resolve any issues you may be facing. Please let us help, that is what we are here to do.
We do ask that all customers use our FREE 24/7 online banking services at www.unicobank.com, including mobile banking, bill pay, person to person payments, telephone, and mobile deposit when at all possible. These small steps will help curb the spread of the virus within the communities we love and live in. Unico Bank’s commitment has and will continue to be our communities. These are events that our generation has never dealt with, however Unico Bank has never been more prepared to weather this storm.
We will continue providing updates through our website and Facebook page as more information is available.
FAQ TO ASSIST WITH CUSTOMER INQUIRIES
1. Why did Unico Bank close its lobbies?
For the safety of our customers and employees, Unico Bank made the decision to suspend access to our lobbies. Our drive thru windows will remain open to serve you, and our ATMs are available 24/7 as always. We will have full staff working in our buildings to resolve any issues you may be facing. Please let us help, that is what we are here to do.
We are highly encouraging all customers to utilize all of our FREE online banking services at www.unicobank.com, including mobile banking, bill pay, person to person payments, and mobile deposit.
2. How do I sign up for Mobile Banking?
If you are an existing Internet Banking user simply sign into your Internet Banking account. Go to “Profile” and then “Mobile banking” and click “Enroll”. You must read and accept the terms and conditions and follow the steps as instructed.
**If you are not an existing Internet Banking customer you must enroll at www.unicobank.com. Click on the Internet Banking tab. Click on the link “Enroll Now” and follow instructions.
3. How do I sign up for Mobile Deposit?
Mobile Deposit is a way to make a deposit(s) to your account using the camera on your smart phone or tablet to take a picture of the item(s) you would like to deposit. You can simply send us a message from inside of your Internet Banking account. To do so, sign into Internet Banking and choose “Mail” from the top right side of the screen. This will open an inbox and from there choose “Compose”. Enter “Mobile Deposit” as the message subject. In the body of the message simply type “Please add the mobile deposit feature to my account, account number (enter account number). Enter your name.” We will send you a reply letting you know we have received the request and are processing it.
4. Is my money safe?
This is a global health crisis and will have a financial impact BUT is NOT a banking crisis. Unico Bank, like most other financial institutions, is well capitalized and in a strong liquidity position. We are backed by the full faith and credit of the U.S. government with FDIC (Federal Deposit Insurance Corporation).
5. How will my deposits and payments be processed?
All deposits and payments can be made at our drive thru locations. Although our lobbies are closed, we have staff working in our buildings to process your transactions. We also have staff set up for remote work, which will allow them to do most of the necessary functions from their homes.
Mailing in payments and deposits is also an option, as well as using a night drop. You may mail to your local branch or to:
Unico Bank Unico Bank
P.O. Box 398 506 W. Kingshighway
Potosi MO 63664 Paragould AR 72450
6. How will customers access their safe deposit boxes?
At this time, customers may be able to make an appointment to access their safe deposit box. If so, you will be subject to health screening and will have a special area to access your box.
7. How do I open a deposit account since the lobby is closed?
Please call your local Unico Bank office. The information needed will be obtained on the phone, and our staff will prepare the necessary documentation for the account. This will include a debit card if requested. The CSR will schedule a time for you to come through our drive thru to sign the necessary paperwork. You will be asked to provide a copy of your drivers license and any other necessary documentation at that time.
8. How can I get a replacement debit card?
Please call your local Unico Bank office. Our staff will obtain the information necessary to replace your card. The replacement card will be generated, and you will be able to come to the drive thru at a Unico Bank office to pick up your card. You will sign the required paperwork when you receive your card at the drive thru.
9. I had a loan scheduled to close. How will this be handled since the lobby is closed?
Please contact your lender. Lender will make arrangements with you to close your loan.
10. How do I apply for a loan?
Please contact your lender or local Unico Bank office. Applications may be taken over the phone or can be emailed to you. Our lenders are ready to assist with your financial needs.
11. I have a concern about germs on cash. Is it safe to handle cash?
The World Health Organization advises washing hands frequently when handling money, especially if handling or eating food.
12. What are the debit card limits?
POS transactions at merchant or online —- $1,010 POS limit per day
Cash limits at ATM — $510 limit per day
13. MoneyPass ATMs
With your Unico Bank debit card you have access to over 33,000 surcharge-free MoneyPass ATMs across the country. To find one near you, please go to www.moneypass.com.
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March 16, 2020
For over 119 years, Unico Bank has served our communities with integrity and commitment. We want to be transparent with our customers about what we are doing to keep the impact of COVID-19 to a minimum. We want to assure you that the health and safety of our employees and customers is our highest priority. At all Unico Bank locations, we are disinfecting high-touch areas and implementing the best practices recommended by the Center for Disease Control and Prevention.
Our thoughts and prayers go out to everyone affected by the Corona virus. You are not alone; as of now, we are all affected. Unico Bank is your community bank. Unico bank is your family. We are here to help in any way possible. If you have concerns or questions, please call any of our branches and you will be answered by one of our hometown employees.
May God bless each of you and may God bless our country.
Jonathan Mays
President & CEO
Unico Bank