Lost or Stolen Debit Card
If you ATM/Debit card is lost or stolen, please notify us immediately by calling your local branch office during business hours. If after business hours, please call 1-800-472-3272.
EMV Chip Cards are Here!
We are pleased to announce that all newly issued debit cards will include the latest chip technology which provides an added layer of security, providing greater protection against fraud.
How it Works
- Merchants, such as a grocery store, may ask you to insert your card into the terminal or they may ask you to swipe the magnetic stripe.
- If you’re asked to insert the card, look for a slot on the bottom-front of the terminal and insert your card face up with the chip first.
- Leave your card in the terminal until the transaction is complete.
- The terminal will prompt you to sign or enter a PIN to validate your identity.
- Take your card when prompted and don’t leave it behind.
MasterCard Automated Billing Updater
The MasterCard Automated Billing Updater (“ABU”) is an automated solution that helps to ensure uninterrupted service for cardholders and uninterrupted payments by updating card-on-file (“COF”) information for recurring and nonrecurring payments. This program helps to reduce COF transaction declines due to changed account numbers and/or expiration dates.
The MasterCard ABU Service became available for debit cards in October 2017.
Financial Institution participation is mandatory. However, you have the option to opt your card out of the service at any time.
Cardholders generally have recurring payments or a COF set up with a merchant(s). When account changes are made to a cardholder’s account – for example, your debit card has expired so you received a new card with a new expiration date in the mail – cardholders often do not advise merchants of the new expiration date. Since the merchant was not notified of the new card expiration date the next time they try to process your account payment the payment will be declined. The MasterCard ABU Service allows the updated information to be provided to the participating merchants on your behalf resulting in fewer declines, in case you forget to contact them. Unico Bank recommends that you still contact the merchant to verify your card information has been updated, since not all merchants participate in the service.
- Reduces card declines
- Helps to ensure on-time bill payment
- Prevents late fees and service disruption
Yes. You can request to opt-out of this service by completing the enclosed MasterCard ABU Opt-Out Form. This form is also available upon request at your local branch office.
No. The MasterCard ABU Services is only available at participating merchants. Merchants can choose the frequency at which they check for updated payment information. To avoid late payments and penalties, cardholders must check with their merchant(s) to ensure their card information has been updated.
No. Participation in this service is at each merchant’s discretion. Unico Bank does not have a merchant list.
COF merchants that keep cardholder card numbers on file for recurring payments may include phone companies, cable services, utilities, music subscriptions, magazine subscriptions, gym memberships, insurance companies, recurring charitable donations and more.
Automatic payments will be declined and merchants may charge members a late fee.
Due to excessive fraudulent activity, effective June 24, 2011, the following merchants will be blocked for signature based and conducted in the following states of New York, Maryland, Florida, California, New Jersey and Pennsylvania when using your debit card.
Blocked Merchant Categories Include the Following
|5411||Grocery Stores and Supermarkets|
|5912||Drug Stores and Pharmacies|
|5691||Men’s and Women’s Clothing Stores|
|5621||Women’s Ready to Wear Stores|
*Customers using their card for PIN based transactions should not have any problems in the above mentioned states.*